How will Patio Pet Life benefit my pet and I?
Why farm fresh grass?
Many pet potty systems use artificial turf which can be difficult to keep clean. Or there are potty pads which have to be changed frequently. Both of these do not offer the ease of training your pet like farm fresh grass does. It reduces odor, absorbs liquids and gives your pet what they desire…nature. Your pets are creatures of nature and their instincts tell them to go on grass!
What type of grass is it?
Grown locally in Southern California, our hydroponically grown pet grass is soilless and 50% lighter than traditional grass with just as much absorption and odor control.
Do I need to care for the grass in anyway?
You don’t need to do a thing! You may lightly water it if you’d like to on warm days to lengthen its life span but it isn't necessary. The pet grass will naturally absorb liquid and reduce odor. Even while used in the house!
What size is best for me?
We offer two sizes: Small (2'x2') and Large (2'x4'). Depending on the space you have available, the size of your pet and how many pets you have will help you to decide which size is best for you. (We do recommend the large size for a larger breed).
Where is the Patio Pet Life service available?
The United States excluding Hawaii and Alaska.
How often should I have the pet grass delivered?
This depends on the breed of your dog and how frequently they “go” on the grass. The most popular frequency is bi-weekly. You can choose a frequency to start with and easily adjust if needed by contacting us at firstname.lastname@example.org or calling 800-738-0726.
What does the pet grass come in?
Our Large Pet Grass comes rolled in a 25x10x10 box, which can also be used to place your old piece of pet grass in for easy disposal. The Custom Pet Grass Tray is available as an individual one time- purchase for the Large Pet Grass size.
Our Small Pet Grass one-time purchase comes in a temporary cardboard tray for a quick and easy set up and removal. Stack the lid underneath the base for an extra layer of support and protection. Our Small Pet Grass subscription orders come rolled in wax paper in our larger box with handles. Small Custom Pet Grass Tray coming soon!
When can I expect my first delivery?
Your initial order must be placed by 5:00pm on Friday for it to be shipped out that week. All Orange County, CA deliveries are made on Saturdays.
Does the weather affect my delivery?
Grass is not harvested in the rain. If it rains the day before your delivery is scheduled, your delivery may be postponed. We will notify you if this is the case and confirm your rescheduled delivery date.
Do I have to be home for the delivery?
Although we’d love to say hello to you and your furry friend, you do not need to be home. Your delivery will be placed on your front door step unless directed otherwise.
How do I change and dispose of the pet grass?
When you are ready to dispose of the grass, simply dispose of it in your green waste or garbage can.
What do I need to do to train my pet “to go” on the pet grass?
Naturally, your pet will be drawn to the pet grass and want “to go” here. It won’t take much effort on your part. Your pets are creatures of nature and their instincts tell them to go on grass. Even the San Diego Zoo and Wild Animal Park use farm fresh grass and love it! Although, if you have a creature of habit and your pet is not taking to the grass in the first few days, you can follow the tips below:
- Remove all other previous potty training methods to avoid confusion.
- Most importantly – stay consistent! Your pet should prefer this as a potty over all other alternatives. They just need to get used to the idea. Place them on the pet grass during their usual potty time and reward them when they go potty..
- If you walk your pet on a leash to go potty, then walk your pet on a leash to the pet grass during their usual potty time.
- If you have a friend with a pet, have them bring their pet over to go potty on the grass. This should make your pet want to mark their territory!
- You can place their poop or a paper towel soaked with their urine onto the pet grass making it clear that this grass can be used as a potty.
- If your pet is having a hard time understanding that this can be used as a potty, then avoid allowing any toys on the grass.
When will I be billed?
For a one time purchase, you will be charged upon checkout. For reoccurring deliveries, you will be charged on each Thursday before your scheduled delivery.
What is your cancellation policy?
Contact us to cancel your account or place your delivery or shipment on hold by 5:00pm on the Thursday before your Saturday delivery or shipment, and you will not be billed.
What is your refund policy?
With the nature of this business, we cannot accept any refunds or returns of the trays or pet grass.